Last updated: December 2025

Overview

At XCORE, every product is precision-finished, inspected, and quality-checked before dispatch. Due to the premium and, in some cases, personalised nature of our products, our returns policy is intentionally limited and clearly defined below.

This policy should be read alongside our Terms & Conditions and does not affect your statutory consumer rights.

Personalised Products

(XCORE NEXT LEVEL & XCORE IDENTITY)

All personalised products — including items featuring player name, number, badge, or other identity elements — are made to order and non-returnable and non-refundable, unless confirmed to be faulty or incorrect.

This policy reflects the bespoke nature of these products and does not affect your statutory rights.

Non-Personalised Products

(XCORE SPORT Essentials)

For eligible non-personalised items only, we offer a 14-day return or exchange window, starting from the date your order is delivered.

To be eligible for a return or exchange:

• 
  Items must be unused, unworn, and unwashed
  
• 
  Items must be returned in the same condition in which they were supplied
  
• 
  All original packaging, labels, inserts, protective materials, and included extras must be returned
  
• 
  Products must show no signs of wear, use, marking, washing, or alteration
  
• 
  Proof of purchase is required
  

Items returned in a condition different to that in which they were supplied may be refused or subject to a reduced refund.

Customers are responsible for return shipping costs.

Restocking & Inspection Fee

For approved refunds on non-faulty, non-personalised items, a £10 restocking and inspection fee will be deducted from the refund amount.

This covers handling, inspection, and quality-assurance checks.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 14 days of delivery at:

support@xcoresport.com

Please include:

• 
  Order number
  
• 
  Item affected
  
• 
  Description of the issue
  
• 
  Clear photographic evidence
  

If the issue is confirmed, we will offer a replacement or full refund, including original delivery costs.

No restocking or inspection fee applies to faulty items.

Refund Processing

Once a returned item is received and inspected:

• 
  Approved refunds are issued to the original payment method
  
• 
  Please allow 5–10 working days for funds to appear, depending on your bank or payment provider
  
• 
  Original delivery charges are non-refundable, unless the item is confirmed faulty
  

Exchanges

Exchanges are available only for non-personalised items and are subject to stock availability.

Customers are responsible for:

• 
  Return shipping costs
  
• 
  Re-delivery costs for exchanged items
  

International Orders & Customs

For international orders, customers are responsible for:

• 
  Import duties
  
• 
  Customs taxes
  
• 
  Any additional charges imposed by local authorities
  

XCORE is not liable for customs delays or charges incurred during international delivery.

Sale & Promotional Items

Items purchased during sale or promotional periods are final sale and are not eligible for refund or exchange, unless confirmed faulty.

Contact Us

For returns or support enquiries, please contact:

Email: support@xcoresport.com

Response time: within 2 business days