Last updated: December 2025

Overview

At XCORE SPORT (“XCORE”, “we”, “us”, “our”), every order is prepared with precision and care. From standard essentials to lab-finished personalised products, our dispatch timelines reflect the engineering, quality control, and performance standards behind every item we ship.

This policy explains how and when your XCORE order is processed, dispatched, and delivered.

Order Processing & Dispatch

Non-Personalised Products

Orders for non-personalised products are typically processed and dispatched within 48 business hours (up to 2 business days).

Dispatch takes place Monday to Friday, excluding UK public holidays.

Personalised Products

Orders containing personalised products (including player name, number, badge, or identity detailing) are made and finished to order.

These items are typically dispatched within up to 5 business days.

This additional time allows for precision finishing, inspection, and quality assurance in line with XCORE standards.

Dispatch Clarifications (Important)

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  Dispatch times are estimates only, not guarantees
  
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  Dispatch refers to order processing and handover to the courier
  
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  Dispatch does not equal delivery
  
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  Delivery timeframes begin once an order has been dispatched, not at checkout
  
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  No dispatch occurs on UK public holidays
  
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  Once dispatched, delivery timelines are controlled by the courier
  

UK Delivery

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  Standard UK Delivery: 3–5 business days
  
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  Express UK Delivery: 1–2 business days (where available)
  

All delivery timeframes begin after dispatch.

International Delivery

We offer international shipping to most destinations worldwide.

Estimated delivery times vary depending on destination and courier service. International delivery timeframes begin after dispatch and may be affected by customs clearance or local postal networks.

Customers are responsible for:

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  Import duties
  
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  Customs taxes
  
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  Any additional charges imposed by local authorities
  

These charges are not included in product or shipping prices.

Courier Delays & External Factors

While we work with trusted courier partners, delivery times may be affected by factors outside our control, including but not limited to:

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  Weather conditions
  
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  Customs inspections
  
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  Industrial action
  
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  Courier network disruption
  
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  Peak seasonal demand
  

Once an order has been dispatched, XCORE cannot be held responsible for courier delays. However, we will assist where reasonably possible to help resolve delivery issues.

Incorrect Delivery Information

Please ensure all delivery details provided at checkout are accurate and complete.

XCORE cannot accept responsibility for delays, losses, or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Need Help?

For shipping or delivery enquiries, please contact:

Email: support@xcoresport.com

Response time: within 2 business days