Last updated: December 2025

Overview

This website is operated by XCORE SPORT (“XCORE”, “we”, “us”, “our”).

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions, together with any policies referenced herein. If you do not agree to these terms, you must not use our website or services.

These Terms & Conditions should be read alongside our Shipping & Delivery Policy, Refunds & Returns Policy, Privacy Policy, and Cookies Policy, all of which form part of the agreement between you and XCORE.

Our store is hosted on Shopify Inc., which provides the secure e-commerce platform used to sell our products.

Use of Our Website

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order.

You agree not to:

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  Use our website or products for any unlawful purpose
  
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  Breach any applicable laws or regulations
  
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  Interfere with, compromise, or attempt to bypass the security or operation of the website
  

We reserve the right to refuse service, restrict access, or terminate accounts where misuse, abuse, or fraudulent activity is suspected.

Products & Availability

All products are subject to availability and may be withdrawn, amended, or updated at any time without notice.

We take reasonable care to display product images, descriptions, and specifications as accurately as possible. However, colours, finishes, materials, and appearance may vary depending on device, display settings, or manufacturing tolerances.

XCORE does not guarantee that products will meet individual expectations beyond what is expressly stated on the product page.

Personalised & Made-to-Order Products

Where products are personalised or made to order, they are produced specifically for you.

Personalised products are non-returnable and non-refundable, except where faulty or incorrect, in accordance with our Refunds & Returns Policy. This does not affect your statutory consumer rights.

You are responsible for ensuring that all personalisation details provided are accurate before placing your order.

Pricing & Orders

Prices are shown in GBP (£) unless otherwise stated and may change without notice.

We reserve the right to:

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  Refuse or cancel any order
  
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  Limit quantities per customer, household, or order
  
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  Cancel orders that appear fraudulent, abusive, or placed for resale
  

If an order is cancelled after payment has been taken, a refund will be issued to the original payment method.

Billing & Account Information

You agree to provide accurate, complete, and up-to-date billing and contact information for all purchases.

Failure to do so may result in delayed fulfilment, cancellation of your order, or inability to complete delivery.

Delivery & International Orders

All delivery and dispatch timeframes are estimates only and are not guaranteed.

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  Dispatch times refer to order processing and preparation only
  
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  Delivery timeframes begin once an order has been dispatched, not from the date of purchase
  

For international orders, customers are responsible for:

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  Import duties
  
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  Customs taxes
  
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  Any additional fees imposed by local authorities
  

XCORE is not liable for delays caused by customs processing, local courier networks, or events outside our reasonable control, including weather conditions, industrial action, peak seasonal demand, or carrier disruption.

Once an order has been dispatched, responsibility for delivery passes to the courier.

Intellectual Property

All content on this website — including text, imagery, branding, logos, product designs, graphics, and trademarks — is the intellectual property of XCORE SPORT or its licensors.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission from XCORE.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, availability, or practices of any third-party sites and accept no liability arising from their use.

User Submissions

If you submit feedback, ideas, reviews, or other content to XCORE, you grant us the right to use, reproduce, adapt, and publish such content for legitimate business purposes without compensation.

You are responsible for ensuring that any submissions do not infringe the rights of third parties or violate applicable laws.

Limitation of Liability

To the fullest extent permitted by UK law:

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  XCORE shall not be liable for indirect, incidental, or consequential losses
  
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  Use of our website and products is at your own risk
  

Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.

Indemnity

You agree to indemnify and hold harmless XCORE from any claim, loss, liability, or expense arising from your breach of these Terms & Conditions or misuse of our website or products.

Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

We reserve the right to suspend or terminate access to our website or services, without notice, where these Terms & Conditions are breached or misuse is identified.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Changes to These Terms

We may update these Terms & Conditions from time to time.

Continued use of the website following any changes constitutes acceptance of the updated terms.

Contact

For questions relating to these Terms & Conditions, please contact:

Email: support@xcoresport.com

Response time: within 2 business days